Order Processing
Orders are typically processed after payment verification or order confirmation for approved payment modes. Prescription-enabled products may require additional validation before dispatch.
Processing time may vary depending on product category, lens selection, prescription status, and operational load. Estimated dispatch windows shown during checkout are indicative and may be updated when required.
Delivery Timelines
Delivery timelines depend on shipping destination, courier coverage, and whether the product includes custom lens processing. Standard products are generally delivered faster than customized prescription orders.
Business days exclude public holidays and non-operational days. Any delays due to weather events, transport disruptions, or regulatory restrictions are outside direct platform control.
Shipping Charges and Coverage
Shipping charges, if applicable, are displayed at checkout before order placement. Promotional free-shipping thresholds may apply for selected orders and are subject to campaign terms.
We strive to serve broad pin-code coverage. In cases where delivery is not available to a specific location, the customer may be informed and assisted with available alternatives.
Tracking and Delivery Confirmation
Once an order is shipped, tracking details are shared through available communication channels. Customers are advised to monitor tracking status for expected delivery windows.
At delivery, standard courier verification may be required. Any visible package damage should be documented at the time of receipt and reported promptly for faster resolution.
Address Accuracy and Failed Deliveries
Customers are responsible for providing complete and accurate shipping information. Incorrect or incomplete addresses can lead to delayed or failed delivery attempts.
If a shipment is returned due to delivery failure, additional processing or re-shipping conditions may apply based on order status and operational feasibility.