Overview
OpticVilla is committed to protecting your personal information and maintaining transparent data handling practices. This Privacy Policy explains what data we collect, why we collect it, how we process it, and what controls you have over your information.
By accessing our website, placing an order, uploading a prescription, or contacting support, you acknowledge that your information may be processed as described in this policy. We process only the information needed to deliver services, improve customer experience, and comply with applicable legal obligations.
Information We Collect
We may collect contact details such as name, email address, phone number, and shipping address when you create an account, place an order, or request support.
For prescription-enabled purchases, we may collect prescription metadata and uploaded files provided by you. We also collect order details, product selections, lens options, payment method status, and transaction references required to complete your purchase safely.
Technical information such as IP address, device type, browser details, and session-related analytics may be collected to ensure platform security, fraud prevention, and service reliability.
How We Use Your Information
We use your data to process and deliver orders, verify payments, manage prescription workflows, send order confirmations, and provide after-sales support.
Information may also be used to monitor platform performance, diagnose technical issues, improve product presentation, and enhance checkout clarity including item-level pricing transparency.
Where legally permitted, we may send relevant service updates and customer communications. Marketing communication preferences can be managed through available opt-out options.
Data Sharing and Security
We do not sell personal data. Information may be shared only with trusted service providers involved in payment processing, logistics, hosting, communication delivery, and technical operations under appropriate confidentiality and security obligations.
Reasonable administrative, technical, and operational safeguards are applied to protect customer data against unauthorized access, misuse, or unlawful disclosure. While no digital environment is absolutely risk-free, we continuously improve controls to reduce security exposure.
Data Retention and Customer Rights
We retain information for as long as necessary to fulfill service, accounting, warranty, legal, and dispute-resolution requirements. Retention periods may vary by data type and legal context.
Subject to applicable law, you may request access, correction, or deletion of eligible personal data by contacting support. Requests are evaluated with account security, legal duties, and fraud-prevention obligations in mind.