Eligibility and Request Window
Return or exchange eligibility depends on product category, order status, and item condition. Requests should be initiated within the applicable support window communicated for your order type.
Customized or prescription-configured items may follow specific return conditions due to personalization. Eligibility is evaluated case-by-case in line with policy and quality review standards.
Condition Requirements
Items requested for return or exchange should be in acceptable condition with original accessories, packaging, and tags where applicable. Products showing signs of misuse, damage, or unauthorized modification may not qualify.
For quality-related concerns, clear evidence such as images, unboxing state details, and order references helps accelerate resolution.
Exchange and Replacement Process
Once your request is reviewed and approved, support will guide you through the next steps including pickup, reverse shipment, and replacement timelines where applicable.
Replacement dispatch may depend on stock availability and product category. If a direct replacement is not possible, alternate resolution options may be discussed.
Refund Handling
Where refunds are approved under policy, processing timelines depend on payment mode, banking channels, and platform verification checkpoints.
Refund status updates are provided through available communication channels. Any delays caused by third-party banking workflows are outside immediate platform control, but support assistance is provided for tracking.
How to Raise a Return or Exchange Request
Contact support with your order ID, product details, and reason for request. Include relevant evidence for faster evaluation, especially for damage, fit concerns, or fulfillment mismatch.
For prescription-enabled orders, include prescription context if the issue relates to power configuration so the team can coordinate an accurate response.